Privacy Policy

How we use information collected

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  • We’ll protect your data like it’s our own.
  • We will only use your data to improve your experience, and that for guests.
  • If your data is no longer needed, we’ll delete it.

Seekom are 100% committed to protecting the privacy and security of our customers, their guests and site visitors. The services we provide are GDPR compliant. If you have any questions about how we Protect Your Privacy, drop us a line at privacy@seekom.com.

For the services Seekom provide we are a Data Processor on behalf of the accommodation provider. We provide the iBex platform to enable accommodation providers to manage their reservations, and your personal data in a secure way. However, ultimately they are the Data Controller and are responsible for what data they collect. We provide controls that allow iBex’s customers to have control over the privacy of personal data that is captured by our service. This Privacy Policy provides information about how Seekom processes and protects this data.

We will NEVER sell your personal data to anyone

Seekom considers data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”) (specifically but not limited to Article 6(1)(b) to (f) and Article 28) as well as the Laws of New Zealand (together the “Applicable Law”), where Seekom is incorporated.

If you are a visitor of a site which is running services provided by Seekom (“iBex powered provider”), the ‘End Users’ section of this Privacy Policy applies to you.

For the purpose of this Privacy Policy, personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (the “Personal Data”).

Responsibility for Processing Personal Data

Seekom bears responsibility for lawfully processing your data as carried out in our application.

What kind of Personal Data is processed and for what purpose?

iBex collects the following kinds of information:

  • Name
  • Phone number
  • Email address
  • Home Address
  • Reservation details
  • Customer requests
  • Web tracking data

What about cookies?

We use cookies when you visit our site. A cookie is a small text file that is downloaded onto your computer or smartphone when you access a website. It allows the website to recognise your device (smartphone, computer etc) and store some information about your preferences or past actions.

There are four main types of cookies – here’s how and why we use them.

  1. Functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart” and “Save to Wishlist”.
  2. Analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – these cookies will remember your preferences (for example, your property configuration, location, favourites). We do this to make it more personal to you.
  4. Targeting or advertising cookies – these cookies are used to deliver adverts relevant to you. Additionally, they limit the number of times that you see an advert and help us measure the effectiveness of marketing campaigns.

By using our site, you agree to us placing these kind of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies on your device. If you would like more information about cookies, it can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .

By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site and the complete user experience.

Contact with us via email

On our site you have the opportunity to contact us to ask us questions, for example via the contact form, we ask you for your contact information (e.g. name, email address, etc.). We use this data solely in connection with answering the queries we receive.

If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.

iBex Account

When you sign up for and open an iBex system account with Seekom, or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for. Please refer to our Terms of Service for further details on registering and using the services offered by Seekom.

You may deactivate your Seekom account and/or unsubscribe from receiving content or offers from us at any time. Following termination of your account, we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the time frames stipulated by law and in order to be able to address customer service issues. Any other personal data we would have been processing on your behalf would be deleted permanently within 30 calendar days.

Access and Disclosure to Third Parties

We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.

We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court as outlined in our Terms of Service.

We want to Communicate with You

We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.

Your Data, Your Rights

You have a right to be informed of Personal Data processed by iBex, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from iBex a structured, common and machine-readable format of Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact iBex’s support team: support@seekom.com.

Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the iBex System and/or Services. You further agree that iBex shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.

Where Personal Data is processed for the above purposes on the basis of iBex’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact : support@seekom.com.

In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Revisions to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our site.

If you have an account with us, we will notify you of any material modifications by sending you an email to the email address associated with your account unless you have unsubscribed from all email communications. Your use of the site and/or Services following the effective date of any modifications to the Privacy Policy will constitute your acceptance of the Privacy Policy, as modified. All changes to this Privacy Policy automatically take effect on the sooner of the day you use the site and/or services, or 30 calendar days after they are initially posted on our site. Your use of the site and/or services following the effective date of any modifications to this Privacy Policy will constitute your acceptance of the Privacy Policy, as modified.

End Users

If you are a guest or visitor of an iBex powered provider, this section applies to you. This section should always be read in conjunction with the specific Privacy Policy of the accommodation provider which will contain further details regarding the processing of your personal data by them (the Data Controller).

You can get more information about iBex by visiting Seekom's website. iBex assists its customers by providing a reservation management system and providing their end users with a better experience and service. Most importantly, through iBex’s services, the functionality of the accommodation provider online presence can be improved, making them more user-friendly, more valuable, and simpler to use for the end users.

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