Website Maintenance Mode

Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

If you have a website provided by Seekom we recommend you place your website into maintenance mode immediately ahead of iBex scheduled outage on 19 June to prevent errors appearing on your website.

Maintenance mode means a splash screen will be displayed to website visitors here you can give them information about the outage and provide alternative contact details.

If you are on a managed website plan Seekom staff will perform activation and de-activation of maintenace mode for you.

 

HOW TO ACTIVATE MAINT MODE

  1. Log into your website admin
  2. From side menu select 'General Settings | WP Maintenance Mode'
  3. From 'General' tab (the default) set 'Status' to 'Activated'
  4. Scroll down and click blue 'Save Settings' button
  5. Click 'Design' tab
  6. In text field we suggest you add contact details such as your phone number, email and optionally your address
  7. Scroll down and click blue 'Save Settings' button
  8. In upper black menu bar click 'Clean Cache'
For same day outages we recommend you stay logged into your website admin on the same page so that as soon as you are ready you can re-activate. This means you can bypass steps 1-2 below
DE-ACTIVATE MAINT MODE
  1. Log into your website admin
  2. From side menu select 'General Settings | WP Maintenance Mode'
  3. From 'General' tab (the default) set 'Status' to 'Deactivated'
  4. Scroll down and click blue 'Save Settings' button
  5. In upper black menu bar click 'Clean Cache'

Share

Contact Us

Ph: +644 974 8008

Sign up to our monthly newsletter and be the first to know about new developments.

Site Admin | Copyright © Seekom Limited (NZ owned)

Scheduled Outage 19 June

Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

We have scheduled an outage of iBex for infrastructure upgrade on Tuesday, 19th June 2018 at 12 noon (NZT).  The planned outage is expected to be for 2 to 2 ½ hours.

As part of Seekom's ongoing endeavor to ensure that we are providing the best possible service, we are moving our data centre away from our current provider, to Amazon Web Services (AWS). AWS will not only bring significant improvement in reliability and performance, but also in the ability to easily scale to meet the growth in the demand on our services.

Sales Channel Updates

During this time we will not be updating availability at your connected channels nor will we receive any bookings from them. In most cases we will collect channel bookings subsequent to the outage although there will be some bookings where this is not possible and you will receive email or fax notification about these from the channel. You will need to load these bookings manually into your iBex Property Management System (or your external property management system).

If you have any concerns about double bookings from channels during this period then you may wish to “stop sell” your busiest periods for the duration of the outage. If you are doing this, please ensure that you set your “stop sells” sufficiently in advance of the outage period to enable the updates to be received and processed by the channels before the outage starts.

iBex Integrated CMS Websites

iBex Integrated CMS Websites will not operate during the outage however you can switch your website to maintenance mode so that your websites visitors are not presented with error messages. In maintenance mode you can set alternative contact/booking options during the outage - such as phone and email.

CMSWebsite2Go websites not integrated with iBex systems will not be affected.

 

We sincerely apologise for the inconvenience this may cause you, and will do our best to keep the outage as short as possible. Thank you for your patience.

Share

Contact Us

Ph: +644 974 8008

Sign up to our monthly newsletter and be the first to know about new developments.

Site Admin | Copyright © Seekom Limited (NZ owned)

Scheduled Maint 19 September 2017

Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

A scheduled outage of iBex has been arranged for some necessary maintenance to our database. This will take place on Tuesday, 19 September 2017 at 12 noon (NZT).  The planned outage will last for up to 10 minutes.

 

Sales Channel Updates

During this time we will not be updating availability at your connected channels nor will we receive any bookings from them. In most cases we will collect channel bookings subsequent to the outage although there will be some bookings where this is not possible and you will receive email or fax notification about these from the channel. You will need to load these bookings manually into your iBex Property Management System (or your external property management system).

If you have any concerns about double bookings from channels during this period then you may wish to “stop sell” your busiest periods for the duration of the outage. If you are doing this, please ensure that you set your “stop sells” sufficiently in advance of the outage period to enable the updates to be received and processed by the channels before the outage starts.

iBex Integrated CMS Websites

iBex Integrated CMS Websites will not operate during the outage however you can switch your website to maintenance mode so that your websites visitors are not presented with error messages. In maintenance mode you can set alternative contact/booking options during the outage - such as phone and email.

CMSWebsite2Go websites not integrated with iBex systems will not be affected.

PMS Users

We strongly recommend you run Offline Vehicle Registration / Pax Checking app on the Tuesday morning before 12pm to have a backup copy of who is staying at your property. PMS users can access the app by going to: https://ibex.seekom.com/offline-checker#/login

Please click here for detailed instructions and how to use the Search screen.

Note: If you are interested in using this app on a permanent basis to check vehicle registration’s and units/sites on a tablet or smartphone click here for more information

 

 

We sincerely apologise for the inconvenience this may cause you, and will do our best to keep the outage as short as possible. Thank you for your patience.

Share

Contact Us

Ph: +644 974 8008

Sign up to our monthly newsletter and be the first to know about new developments.

Site Admin | Copyright © Seekom Limited (NZ owned)

Holiday Parks NZ Awards

Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

We were delighted to see so many of our customers earn awards at the 2017 Holiday Parks NZ conference:

  • Athenree Hot Springs & Holiday Park
  • Himatangi Beach Holiday Park
  • Wanaka Kiwi Holiday Park & Motels
  • Amber Kiwi Holiday Park
  • Queenstown Lakeview Holiday Park
  • Martinborough TOP 10 Holiday Park

Congratulations to you all.

Click here to read full details.

 

 

Share

Contact Us

Ph: +644 974 8008

Sign up to our monthly newsletter and be the first to know about new developments.

Site Admin | Copyright © Seekom Limited (NZ owned)

President’s Award

Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

Our MD, Simon Casey, is recognised at annual holidayparks New Zealand conference with their President's award in recognition of outstanding service to the holiday park sector.

holiday parks president's award

Share

Contact Us

Ph: +644 974 8008

Sign up to our monthly newsletter and be the first to know about new developments.

Site Admin | Copyright © Seekom Limited (NZ owned)