Waitangi Day

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8  February is a public holiday in New Zealand in observance of Waitangi Day and as a result Seekom's offices will be closed.

Any non-emergency issues should be submitted by email to support@seekom.com and will be responded to during our next business day.

You are also more than welcome to use our help documentation to see if your answer is in there.

If you are having issues with 3rd party interfaces (eg: Sales Channels, Callista, Motel Mate, Phone Control), please contact the Service Provider directly.

For more information on our Support Team's Standard Business Hours and emergency after hours contact please click here.

Site Admin | Copyright © Seekom Limited (NZ owned)

Warning: Phishing Email

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One of our UK customers has reported receiving a phishing email - see copy of the email below.

phishing-email

The link is designed to go to a mock up of our login page so it is a quite sophisticated scam. A screen shot of our legitimate login page at ibex.seekom.com/login is shown below. 

legitimate-login

Note the address commences with https:// showing the address has a valid security certificate.

Also, ibex.seekom.com immediately follows the https://

In the case of the bogus login (see example below) there is no https:// and the parent domain is auctiontecs.com. There may be further scams so other variations to auctiontecs.com may be circulating 

bogus-login

Please be vigilant and if you ever receive a suspicious email - particularly if it requires you to login to your system from a link - please contact us at Seekom and we can verify its legitimacy, or otherwise, for you.

Site Admin | Copyright © Seekom Limited (NZ owned)

Incentivise Direct Bookings

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Incentivise customers to book direct with you rather than through 3rd part websites. Visit setup instructions for instructions on how to set this up.

Site Admin | Copyright © Seekom Limited (NZ owned)

Incentivise Repeat Bookings

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Incentivise customers who have booked through a sales channel to book direct with you next time with special offers. Visit setup instructions for instructions on how to set this up.

Site Admin | Copyright © Seekom Limited (NZ owned)

Automated Review Prompt

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Why not follow up your guests's stay with an automated follow up email thanking them for their business and prompting them to submit a review with a link to your website reviews page and/or a review site such as Trip Advisor.

automated review prompt

 

 

Self help instructions are available in our knowledgebase - 'create email templates' and 'scheduling email templates' - which you can access at http://help.ibexres.com/category/setup-admin/emails/

If you don't feel confident, or have the time, to set up yourself we can perform this service for you  for a small one time fee of $25+GST (if applicable). If you are interested, please contact us at support@seekom.com or phone +64 4 974 8008.

 

 

Site Admin | Copyright © Seekom Limited (NZ owned)