Scheduled Maint 22 June 2017

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Aa scheduled outage of iBex has been arranged for some necessary maintenance to our database. This will take place on Thursday, 22 June 2017 at 12 noon (NZT).  The planned outage will last for up to 30 minutes.

 

Sales Channel Updates

During this time we will not be updating availability at your connected channels nor will we receive any bookings from them. In most cases we will collect channel bookings subsequent to the outage although there will be some bookings where this is not possible and you will receive email or fax notification about these from the channel. You will need to load these bookings manually into your iBex Property Management System (or your external property management system).

If you have any concerns about double bookings from channels during this period then you may wish to “stop sell” your busiest periods for the duration of the outage. If you are doing this, please ensure that you set your “stop sells” sufficiently in advance of the outage period to enable the updates to be received and processed by the channels before the outage starts.

iBex Integrated CMS Websites

iBex Integrated CMS Websites will not operate during the outage however you can switch your website to maintenance mode so that your websites visitors are not presented with error messages. In maintenance mode you can set alternative contact/booking options during the outage - such as phone and email.

CMSWebsite2Go websites not integrated with iBex systems will not be affected.

PMS Users

We strongly recommend you run Offline Vehicle Registration / Pax Checking app on the Thursday morning before 12pm to have a backup copy of who is staying at your property. PMS users can access the app by going to: https://ibex.seekom.com/offline-checker#/login

Initial Login before 22 June 2017 11:55am: When a you first load the app you will be required to enter your iBex username and password. After this you will be required to enter a pin.

Future Login (during scheduled outage): Next time you go to use the application you will see your name presented on the screen. Clicking on your name will then present the pin entry where all you will need to do is enter your previously saved pin.
Please click here for detailed instructions and how to use the Search screen.

Note: If you are interested in using this app on a permanent basis to check vehicle registration’s and units/sites on a tablet or smartphone click here for more information

 

 

We sincerely apologise for the inconvenience this may cause you, and will do our best to keep the outage as short as possible. Thank you for your patience.

Site Admin | Copyright © Seekom Limited (NZ owned)

facebook Consultancy

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If your operation doesn't have a Facebook page yet, its time to get one. Facebook can be used as an effective marketing platform for little or no cost. We can provide you with helpful advice on setting up a Facebook page or making more from your existing page.

Page Set Up & Training

Have us set up a Facebook page for your business and provide a training session via web conference on how to maintain and update it.

Page Analysis & Feedback

Already have a facebook page? Get us to view and analyse your page and receive personalised information about how you can improve it.

Page Administration

No time for writing posts? We can add interesting and creative content on your behalf.

More info

To receive our free tips on making more from your facebook page or to seek information on our facebook consultancy service please complete the form below.

Please enter your name.
Please enter a valid phone number.
Please enter a message.

Site Admin | Copyright © Seekom Limited (NZ owned)

Queen’s Birthday Support 2017

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In observance of Queen's Birthday holiday on Monday 5 June 2017 Seekom's offices will be closed.

Any email support requests submitted on these dates will be responded to on the next working day.

Any non-emergency issues should be submitted by email to support@seekom.com and will be responded to during our next business day.

You are also more than welcome to use our help documentation to see if your answer is in there.

If you are having trouble logging in, please try the ‘Forgot Password’ link found on the login page.

If you are having issues with 3rd party interfaces (eg: Sales Channels, Callista, Motel Mate, Phone Control), please contact the Service Provider directly.

For more information on our Support Team's Standard Business Hours and emergency after hours contact please click here.

Site Admin | Copyright © Seekom Limited (NZ owned)

2017 iBex Workshops

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Get more from iBex and register to attend a full day workshop at a location near you.

Sessions will start at 10:00am and finish at 4:30pm and will include lunch. There will be a small charge of $65 per person to cover venue hire, lunch, tea & coffee.

  • Meet Seekom personnel in person
  • Receive hints and tips on how to be more productive with iBex
  • See advanced features of iBex that you may not be using
  • Receive tips on how to maximise your direct bookings vs OTA (online travel agents)
  • See a sneak preview of future developments
  • Provide your feedback and suggestions
  • Network with other iBex users

Registration Form

Site Admin | Copyright © Seekom Limited (NZ owned)

Development Update May 2015

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Reports Upgrade

A huge improvement is underway for the reports in iBex. We have started with the Occupancy & Revenue Report, which is currently in pilot and due to be released shortly.

The new V4 Occupancy & Revenue report includes:

  • Improved performance
  • New filters including individual companies and channels
  • The ability to choose multiple options for filters like properties and unit reporting groups
  • Saving previous filters and setting a default filter
  • Print support
  • New export options

We have also added graphs showing the breakdown of your occupancy and revenue down to individual months, weeks or days over your reported period.

occupancy & revenue report

Date Range Front Booking Screens

You will be pleased to read that we have enhanced the new front booking screens by adding an option to change the template design to a room list format, instead of the current calendar view. This is ideal for your guests if they generally book long-term, and want to select an arrival and departure date (without having to select/view all the dates in between).

Please click here  view an example of the date based front booking screens.

Screens can be customised with CSS coding, so please ensure your website developer helps you with modifying the screens design to match your website or request customisation by Seekom.

Exclusion of multiple units at a time

Excluding multiple units of same type is now easier with a new enhancement uploaded recently. You can now select all units listed under a unit type with a single click instead of ticking each unit one by one in Exclude/Include Unit box.

imply click on the name of Unit Type in Exclude/Include box to select all units listed under it for exclusion.

See example screenshot below.

This is very helpful in case only some units (typically a large number) need to be excluded leaving all other units in the account as it is.

To be able to use this feature, it is required to tick “Group Units by Unit Type” option under Calendar Screen Options. (See screenshot below).

Vault Express

This is now being rolled out to a few pilot users.

The major advantage of the Vault Express is that you can now charge the credit card provided by channels from within the booking rather than needing to log into the vault and manually retrieve the card details. Our pilot users are very happy with this.

Once the pilot is completed, you will be contacted for scheduled rollout to you.

Feedback below from a pilot user.

This a big improvement in processing, this will save us considerable time, plus the added benefit of no CC details in Seekom, security is now a Payment Express issue, brilliant!
Nigel

Site Admin | Copyright © Seekom Limited (NZ owned)