Anzac Day Support 2017

Search
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

In observance of Anzac Day on Tuesday 25 April 2017 Seekom's offices will be closed.

Any email support requests submitted on these dates will be responded to on the next working day.

Any non-emergency issues should be submitted by email to support@seekom.com and will be responded to during our next business day.

You are also more than welcome to use our help documentation to see if your answer is in there.

If you are having trouble logging in, please try the ‘Forgot Password’ link found on the login page.

If you are having issues with 3rd party interfaces (eg: Sales Channels, Callista, Motel Mate, Phone Control), please contact the Service Provider directly.

For more information on our Support Team's Standard Business Hours and emergency after hours contact please click here.

Site Admin | Copyright © Seekom Limited (NZ owned)

Upcoming webinars

Search
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

We have a number of webinars scheduled which are free to 'attend.'

Topics covered include:

  • PMS Overview (for those considering upgrade)
  • Dynamic Pricing
  • Xero Interface
  • Hints & Tips
  • Express Check-in
  • Vault Express
  • Offline Operation

Click here to find out more and/or register your attendance.

Site Admin | Copyright © Seekom Limited (NZ owned)

Price Review 2017

Search
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

We are undertaking a challenging number of enhancements and innovations to ensure that iBex remains the best value for money property management, channel management and online booking system available.  We are proud to remain significantly lower priced than most of our competitors that offer similar functionality. However we cannot continue to meet this challenge without an increase in resources and this cannot be met by new sales alone.  We therefore need to lift our lease by 7% from 15 May 2017.

The increase will apply only to the base fee (i.e. excludes add-on options) of those on all our pricing plans with the exception of the iBex Enterprise plan.

It will apply to invoices raised on or after 15 May 2017.

Site Admin | Copyright © Seekom Limited (NZ owned)

Easter Support 2017

Search
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

In observance of Easter Seekom’s office will be closed on Friday 14 April 2017 and Monday 17 April 2017.

Any email support requests submitted on these dates will be responded to on the next working day.

Any non-emergency issues should be submitted by email to support@seekom.com and will be responded to during our next business day.

You are also more than welcome to use our help documentation to see if your answer is in there.

If you are having trouble logging in, please try the ‘Forgot Password’ link found on the login page.

If you are having issues with 3rd party interfaces (eg: Sales Channels, Callista, Motel Mate, Phone Control), please contact the Service Provider directly.

For more information on our Support Team's Standard Business Hours and emergency after hours contact please click here.

Site Admin | Copyright © Seekom Limited (NZ owned)

Scheduled Maint 16 Mar 2017

Search
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

We have needed to arrange a scheduled outage of iBex for some necessary maintenance to our database. This will take place on Thursday, 16th March 2017 at 12 noon (NZT).  The planned outage will last for up to 1 ½ hours although we expect to require less time than this.

PMS Users

We strongly recommend to run Offline Vehicle Registration / Pax Checking app on Thursday morning before 12pm to have a backup copy of who is staying at your property. PMS users can access the app by going to: https://ibex.seekom.com/offline-checker#/login

Initial Login before 16 Mar 2017 12pm: When a you first load the app you will be required to enter your iBex username and password. After this you will be required to enter a pin.

Future Login (during scheduled outage): Next time you go to use the application you will see your name presented on the screen. Clicking on your name will then present the pin entry where all you will need to do is enter your previously saved pin.
Please click here for detailed instructions and how to use the Search screen.

Note: This app will be activated for all PMS accounts, and is provided free of charge from 09 Mar - 22 Mar 2017. If you are interested in using this app on a permanent basis to check vehicle registration’s and units/sites on a tablet or smartphone click here for more information
Sales Channel Updates

During this time we will not be updating availability at your connected channels nor will we receive any bookings from them. In most cases we will collect channel bookings subsequent to the outage although there will be some bookings where this is not possible and you will receive email or fax notification about these from the channel. You will need to load these bookings manually into your iBex Property Management System (or your external property management system).

If you have any concerns about double bookings from channels during this period then you may wish to “stop sell” your busiest periods for the duration of the outage. If you are doing this, please ensure that you set your “stop sells” sufficiently in advance of the outage period to enable the updates to be received and processed by the channels before the outage starts.

iBex Integrated CMS Websites

iBex Integrated CMS Websites will not operate during the outage however you can switch your website to maintenance mode so that your websites visitors are not presented with error messages. In maintenance mode you can set alternative contact/booking options during the outage - such as phone and email.

CMSWebsite2Go websites not integrated with iBex systems will not be affected.

 

We sincerely apologise for the inconvenience this may cause you, and will do our best to keep the outage as short as possible. Thank you for your patience.

Site Admin | Copyright © Seekom Limited (NZ owned)