news

Warning: Phishing Email

One of our UK customers has reported receiving a phishing email – see copy of the email below. The link is designed to go to a mock up of our login page so it is a quite sophisticated scam. A screen shot of our legitimate login page at ibex.seekom.com/login is shown below.  Note the address commences […]

 

Scheduled Outage 17 Dec

We will be performing routine server maintenance, and upgrading hardware on the server environment for performance and scalability. The maintenance will be carried out on view in your time zone and we are estimating that a 15-20 minute outage will take iBex systems down during this period. If you have any questions or concerns, please […]

 

Xmas Hours / Support

Please note our amended office hours over the festive season: Wednesday 23 December: 9am – 5.30pm Thursday 24 December: 9am – 4pm Friday 25 December – Closed Saturday 26 December – Closed Sunday 27 December – Closed Monday 28 December – Closed Tuesday 29 December: 9am – 5.30pm Wednesday 30 December: 9am – 5.30pm Thursday […]

 

Incentivise Direct Bookings

Incentivise customers to book direct with you rather than through 3rd part websites. Visit setup instructions for instructions on how to set this up.

 

Incentivise Repeat Bookings

Incentivise customers who have booked through a sales channel to book direct with you next time with special offers. Visit setup instructions for instructions on how to set this up.

 

Automated Review Prompt

Why not follow up your guests’s stay with an automated follow up email thanking them for their business and prompting them to submit a review with a link to your website reviews page and/or a review site such as Trip Advisor. Self help instructions are available in our knowledgebase – ‘create email templates’ and ‘scheduling […]

 

Congrats Cobden Gardens

Congratulations to Cobden Gardens on winning the Accommodation Award in Hawke’s Bay Tourism Awards this month. Copy of announcement below: The entry process was rigorous and included entrants completing a comprehensive questionnaire and presenting their business plan. Entries were then judged by an independent panel made up of Hon. Craig Foss-MP for Tukituki, Wayne Walford-CEO […]

 

Client Side Website Protection Update

We have recently been experiencing intermittent ‘500’ errors on random websites which has been tracked to our current client side protection software – iThemes Security Pro. The errors have been randomly occurring when the .htaccess file is updated with black list entries, as happens frequently . We have sourced an alternative software (Simple Securtry Firewall) […]

 

Seekom Experienced Minders

When was the last time you had a stress free holiday, not worrying about what was happening back at home? When you are a small to medium sized accommodation business, one of the greatest challenges is finding relief managers who understand your business and more importantly your guests. We’d like to introduce Craig and Helena […]

 

Upsell Extras w/o Accommodation

Are you a booking agent for local attractions? Do you sell merchandise? If so, wouldn’t be great to increase your online sales of these items independent of accommodation bookings. Well – now you can. Vist http://demo.ibexplus.com/attractions to see an example. Contact Seekom Support at http://web.seekom.com/contact/ to find out more and / or sign up.

 

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