We’re Moving

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As a result of the recent earthquakes experienced (upper South Island of New Zealand and surrounding areas) our building is to be vacated to undertake strengthening work and we have had to locate alternative premises.

On 30 December we will relocate to Level 2, 18 Allen Street, Wellington - our postal (PO Box) address will not change as our new premises are only 100m from our current location.

We will advise arrangements for support over our moving date 29/30 December and aim to maintain access to support with as minimal disruption as possible.

Site Admin | Copyright © Seekom Limited (NZ owned)

Peer to Peer Recognition

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We have just implemented a peer to peer recognition as we are aware much of the good work our staff does is hidden from management and their colleagues. Having evaluated a few we have settled on redii.com

One of the categories our staff can receive nominations in is 'Customer Love' - where they have received positive customer feedback. If you have been pleased with the service received from any of our staff please let us know so we can recognise their efforts.

Site Admin | Copyright © Seekom Limited (NZ owned)

Post to Seekom Disrupted

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Our PO Box is located in The Readings Centre which was evacuated yesterday and can no longer be accessed.

If you need to communicate with us in writing, email (or fax to 04 974 8009) is the best option.

If you are remitting payment by cheque we urge you to change to direct credit, automatic payment or sign up for direct debit payment - contact us for more info.

UPDATE 21 Nov 2016
NZ Post have given us a redirection to an alternate pick up point until further notice. This means you may continue to address any post to us to our published postal address.

Site Admin | Copyright © Seekom Limited (NZ owned)

Normal Support Resumes

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Our offices did experience flooding following the earthquake this morning. This has now been remedied and our Mayor has advised we may all return to the Wellington CBD tomorrow.

While our office will be open tomorrow which will enable normal support access methods to resume it may be that some staff will continue to work remotely where public transport remains affected.

We send our very best wishes to our users who have been more greatly affected. We know a number of you are unable to communicate via usual means at the moment but if you can and require our assistance don't hestitate to ask.

Site Admin | Copyright © Seekom Limited (NZ owned)

Earthquake: Emergency Support

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A major earthquake event took place in New Zealand early this morning. Our servers, iBex systems and hosted websites are all operating and did not suffer any outage as a result of the quake.

However, the Wellington Central Business District is closed and as a result we have asked our staff that can do so, to work from home today where they can login and respond to support tickets.

Therefore today, Monday 14 November, please communicate all support requests by email to support@seekom.com.

We thank you for your understanding in patience in a unique and extraordinary situation.

Site Admin | Copyright © Seekom Limited (NZ owned)