Charge a Cancellation or ‘No Show’ Fee

Follow the instructions below to charge a cancellation or no-show fee.

NOTES:
It assumed you are logged in to Seekom iBex.
Applicable to Accommodation PMS plan only.

Step

Action

1

Access the booking and if you haven’t already done so, cancel the booking in edit mode.

2

Click Edit button (adjacent to cancelled room).

3

Click Extras button (bottom of screen).
4 Select your extra used for cancellation fees. 

Note: A hidden extra is required – click here for instructions to set up if required.

5 At field Act Rate, enter amount to be charged.
6 Update further extra detail fields as required.
7 Click Save button.
8 Click Back button.
9 Click Back button (again).
.
10 You can now email booking receipt and/or create an email an invoice showing cancellation charge.