Scheduled Maint 19 September 2017

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A scheduled outage of iBex has been arranged for some necessary maintenance to our database. This will take place on Tuesday, 19 September 2017 at 12 noon (NZT).  The planned outage will last for up to 10 minutes.

 

Sales Channel Updates

During this time we will not be updating availability at your connected channels nor will we receive any bookings from them. In most cases we will collect channel bookings subsequent to the outage although there will be some bookings where this is not possible and you will receive email or fax notification about these from the channel. You will need to load these bookings manually into your iBex Property Management System (or your external property management system).

If you have any concerns about double bookings from channels during this period then you may wish to “stop sell” your busiest periods for the duration of the outage. If you are doing this, please ensure that you set your “stop sells” sufficiently in advance of the outage period to enable the updates to be received and processed by the channels before the outage starts.

iBex Integrated CMS Websites

iBex Integrated CMS Websites will not operate during the outage however you can switch your website to maintenance mode so that your websites visitors are not presented with error messages. In maintenance mode you can set alternative contact/booking options during the outage - such as phone and email.

CMSWebsite2Go websites not integrated with iBex systems will not be affected.

PMS Users

We strongly recommend you run Offline Vehicle Registration / Pax Checking app on the Tuesday morning before 12pm to have a backup copy of who is staying at your property. PMS users can access the app by going to: https://ibex.seekom.com/offline-checker#/login

Please click here for detailed instructions and how to use the Search screen.

Note: If you are interested in using this app on a permanent basis to check vehicle registration’s and units/sites on a tablet or smartphone click here for more information

 

 

We sincerely apologise for the inconvenience this may cause you, and will do our best to keep the outage as short as possible. Thank you for your patience.

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