Support & Development Requests
.
Standard Business Hours
NZ – Monday to Friday (9am to 5.30pm). Excludes public holidays. Saturday/Sunday support commencing 14 Jan 2012 (10am to 4pm)
Standard Support Plan (Free)
All our products include unlimited support free of charge with submission via help desk portal, email to support @ seekom . com, via user forum or by phone to +64 4 974 8008. Assistance is provided during standard business hours and is processed in order of receipt within an initial response being provided within 2 hours.
Request Help or Suggest an Enhancement
Priority Support Plan
Priority support plan is available for an additional $65 (+tax) per month.
Submission may be made by email or phone (+64 4 974 5069) during standard business hours and priority will be given to your request over email support plan submissions.
You will be assigned a dedicated account manager.
Users on an email support plan may submit priority support requests during standard business hours for a charge of $35 (+tax) per issue.
24×7 Support Plan
24×7 priority support plan is available for an additional $195 (+tax) per month.
Submission may be made by email or phone (+64 4 974 5069) at any time and priority will be given to your request over email support plan submissions.
You will be assigned a dedicated account manager.
Users on an email or priority support plan may submit priority requests outside standard business hours for a charge of $75 (+tax) per issue.
Note: Enhancement requests are voted upon by our users in determining priority for development. If a development is important to you, but not to other users, you are welcome to contact us for a quote for sponsored development.
KnowledgeBase
Our knowledgeBase contains self help instructions, video demos and past newsletters.
Online Training
We use the well known and popular Mikogo online conference system for one to one (or one to few training). You can see the presenters screen real time and if required, we can reverse the mode to see your screen and guide you in making changes.
Powered by Mikogo
