Support

help | requests | documentation | training

Support

Standard Business Hours

Monday to Friday (9am to 5.30pm NZT). Saturday support (10am to 4pm NZT). Excludes public holidays when our office will be closed.

Standard Support

All our products include online help documentation and unlimited email support free of charge. If you are unable to find the help you need within the documentation, for or require further assistance:

1. From your iBex system select Request Support or Report a Fault in the Help & Contact menu group, or
2. Complete the form on our contact page, or
3. Send an email to support @ seekom.com providing us with any details that our support team will need to ensure that they can respond to you with the help that you require.

Assistance is provided during standard business hours and is processed in order of receipt with an initial response being provided within 2 hours. If you would prefer to speak to a support consultant, please mention this in your email and a consultant will call you back once they get to your issue.

Priority / Emergency Support

As our support consultants are often assisting other users for standard support we request that you send an email so that all requests are logged and responded to in order of receipt. However, where immediate assistance is necessary you can either subscribe to a Priority Support Plan or request one off priority.

Click here to view emergency contacts

Suggestions

Got an idea? Here at Seekom we love to hear from you as to how the system can be improved to make your day to day use of our system more enjoyable. Please send your suggestions to us at support @ seekom.com with the subject being ‘Enhancement Request’.

Please note that all enhancements are considered but we are unable to provide an estimated date of completion (if approved) when developed at our cost. If timeliness of a development is important to you please contact us to request a quotation.

 

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