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Interrupted Services 4 Nov 2012

Following software upgrade performed by our data centre’s (Digiweb) service providers made yesterday (3 Nov 2012, per earlier advice) services are running slower than desired. Digiweb’s entire customer base is affected.

We are working working with Digiweb to identify and remedy the cause and will advise you as soon as we have a resolution. We sincerely apologise for the disruption caused.

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Charge a Cancellation or ‘No Show’ Fee

Follow the instructions below to charge a cancellation or no-show fee.

NOTES:
It assumed you are logged in to Seekom iBex.
Applicable to Accommodation PMS plan only.

Step

Action

1

Access the booking and if you haven’t already done so, cancel the booking in edit mode.

2

Click Edit button (adjacent to cancelled room).

3

Click Extras button (bottom of screen).
4 Select your extra used for cancellation fees. 

Note: A hidden extra is required – click here for instructions to set up if required.

5 At field Act Rate, enter amount to be charged.
6 Update further extra detail fields as required.
7 Click Save button.
8 Click Back button.
9 Click Back button (again).
.
10 You can now email booking receipt and/or create an email an invoice showing cancellation charge.

Create a Hidden Extra

Hidden extras are not displayed in public booking screens. They are typically for items that would be added to a booking while the guest is resident, or for cancellation/no show fees.

Follow the instructions below to create a hidden extra.

NOTES:
It assumed you are logged in to Seekom iBex.
Applicable to Accommodation PMS plan only.

Step

Action

1

From left menu (full display) select Extras > New Extra

2

At field Category, select as required.

Note: If you wish to create a new category for this extra click here for instructions.

3

At field Name, enter  name for the extra.
4 At field Short Name, enter  required abbreviation to appear in your admin calendar screens.
5 At field Description enter text as required.

Note: This text will appear on booking receipt and invoice (if applicable).

6 At field Tax Code, select as required.
7 At field Charge select as required.

Note: If in doubt ‘Each’ will likely be the best option.

8 Check field Hidden.
9 Complete/set further optional fields as required.

10

Click Save button
.
11 Scroll down & click link Create New Rate Period (bottom right of screen)
12 At pop window in field New Valid To, check option for indefinite valid to date.
13 Enter value is to be charged enter in Rate 1 field.

Note: Even if amount is not known ahead of time ensure value in Rate 1 remains 0.00

14 Click Save button

15

Click Exit button