Charge a Cancellation or ‘No Show’ Fee

Follow the instructions below to charge a cancellation or no-show fee.

It assumed you are logged in to Seekom iBex.
Applicable to Accommodation PMS plan only.




Access the booking and if you haven’t already done so, cancel the booking in edit mode.


Click Edit button (adjacent to cancelled room).


Click Extras button (bottom of screen).
4 Select your extra used for cancellation fees. 

Note: A hidden extra is required – click here for instructions to set up if required.

5 At field Act Rate, enter amount to be charged.
6 Update further extra detail fields as required.
7 Click Save button.
8 Click Back button.
9 Click Back button (again).
10 You can now email booking receipt and/or create an email an invoice showing cancellation charge.