Charge a Cancellation or ‘No Show’ Fee

Follow the instructions below to charge a cancellation or no-show fee.

NOTES:
It assumed you are logged in to Seekom iBex.
Applicable to Accommodation PMS plan only.

Step

Action

1

Access the booking and if you haven’t already done so, cancel the booking in edit mode.

2

Click Edit button (adjacent to cancelled room).

3

Click Extras button (bottom of screen).
4Select your extra used for cancellation fees. 

Note: A hidden extra is required – click here for instructions to set up if required.

5At field Act Rate, enter amount to be charged.
6Update further extra detail fields as required.
7Click Save button.
8Click Back button.
9Click Back button (again).
.
10You can now email booking receipt and/or create an email an invoice showing cancellation charge.