Scheduled Outage 19 June

Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt

We have scheduled an outage of iBex for infrastructure upgrade on Tuesday, 19th June 2018 at 12 noon (NZT).  The planned outage is expected to be for 2 to 2 ½ hours.

As part of Seekom's ongoing endeavor to ensure that we are providing the best possible service, we are moving our data centre away from our current provider, to Amazon Web Services (AWS). AWS will not only bring significant improvement in reliability and performance, but also in the ability to easily scale to meet the growth in the demand on our services.

Sales Channel Updates

During this time we will not be updating availability at your connected channels nor will we receive any bookings from them. In most cases we will collect channel bookings subsequent to the outage although there will be some bookings where this is not possible and you will receive email or fax notification about these from the channel. You will need to load these bookings manually into your iBex Property Management System (or your external property management system).

If you have any concerns about double bookings from channels during this period then you may wish to “stop sell” your busiest periods for the duration of the outage. If you are doing this, please ensure that you set your “stop sells” sufficiently in advance of the outage period to enable the updates to be received and processed by the channels before the outage starts.

iBex Integrated CMS Websites

iBex Integrated CMS Websites will not operate during the outage however you can switch your website to maintenance mode so that your websites visitors are not presented with error messages. In maintenance mode you can set alternative contact/booking options during the outage - such as phone and email.

CMSWebsite2Go websites not integrated with iBex systems will not be affected.


We sincerely apologise for the inconvenience this may cause you, and will do our best to keep the outage as short as possible. Thank you for your patience.


Contact Us

Ph: +644 974 8008

Sign up to our monthly newsletter and be the first to know about new developments.

Site Admin | Copyright © Seekom Limited (NZ owned)