Seekom Support

A range of info is available at your fingertips for support with your PMS, Channel Manager, and so much more.


If you can't find what you're looking for, feel free to contact us by pressing the button below.
For UK/EU Support, please get in touch with UKsupport@seekom.com or by calling +44 161 818 8559

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Standard Business Hours

iBex System Support
Monday to Friday (8am to 6:00pm NZT). Saturday support (10am to 4pm NZT).

Website Hosting Support

Monday to Friday (9am to 5:30pm NZT).

Excludes public holidays when our office will be closed.

UK/EU Support

Monday to Friday (9am to 5:00pm BST).

Standard Support

All our products include online help documentation and unlimited email support free of charge. If you are unable to find the help you need within the documentation, for or require further assistance:

  1. From your iBex system select Request Support or Report a Fault in the Help & Contact menu group, or
  2. Complete the form on our contact page, or
  3. Initiate a chat session (bottom right of this website), or
  4. Send an email to support @ seekom.com providing us with any details that our support team will need to ensure that they can respond to you with the help that you require.
    For website support email webhelp @ seekom.com

Assistance is provided during standard business hours and is processed in order of receipt with an initial response being provided within 2 hours. If you would prefer to speak to a support consultant, please mention this in your email and a consultant will call you back once they get to your issue.


Got an idea? Here at Seekom we love to hear from you as to how the system can be improved to make your day to day use of our system more enjoyable. Please send your suggestions to us at support@seekom.com with the subject being ‘Enhancement Request’.

Please note that all enhancements are considered but we are unable to provide an estimated date of completion (if approved) when developed at our cost. If timeliness of a development is important to you please contact us to request a quotation.

Request your free demo today

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18 Allen Street, Level 2, Wellington, New Zealand

+64 4 974 8008


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