Important iBex Notice

Regarding your Reservation / Channel Management Software

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Hello iBex User

We are reaching out to you directly as the creators and providers of your business software. You may not have known, but you have been using our amazing product called iBex for your reservation management and/or channel management.

Why are we contacting you?

Your iBex account has previously been supported by a company called Caterbook, who have been reselling our iBex software under their own brand. We have been forced to terminate their reseller agreement. Caterbook may have misinformed you that your iBex account is at risk of being terminated.

We are reaching out to you directly to let you know that there is no need to panic.

We will continue to provide you with access to iBex. We want to reassure you that your iBex account is not going anywhere, and you have been misinformed by Caterbook. Your bookings, records, and connections remain in place and will continue to operate seamlessly. As the master provider of iBex software, we are more than happy to provide and support your iBex account directly.

Who are we?

Seekom was founded in New Zealand in 2002 to provide cloud based solutions for the burgeoning online accommodation market. iBex is the flagship product of Seekom; a very forward-thinking and progressive software solution in the accommodation industry.

Over the past 17 years Seekom has continued to expand, evolve, and advance the system into one of the leading software solutions. Our Seekom team is now 24 members strong, and is growing fast. iBex is currently being used by over 2,000 properties throughout 24 countries.

What happens now?

You can update your login page to continue accessing your account:

https://www.ibexres.com/login

Your credentials will remain the same, so please bookmark this new link on your internet browser.

What are the next steps?

If you would like to continue with using iBex please confirm your details below and we will provide a quote for the use of iBex with Seekom. Before 1 April you will be asked to accept our Terms and Conditions.

We are more than happy to talk to you directly to discuss your options. For this reason, we are extending our support hours to ensure that you can reach us.

We are available 16 hours a day from Sunday - Friday

7pm until 12pm UK time
You can contact us anytime on
email: uksupport@seekom.com
phone: +44 20 3656 5059

We have a friendly Support Team of 7 staff, who are looking forward to assisting you:

Steffen
Steffen
Clare
Clare
Adrian
Adrian
Loreen
Loreen
Brook
Brook
Elizabeth
Elizabeth
Nadine
Nadine

As soon as you confirm you would like to continue with iBex directly from Seekom we will enable an online chat in your iBex account. This makes it even easier to get support from us. One of our consultants pictured above will be more than happy to chat with you:

Seekom chat support

What are the advantages?

  • By having your system provided directly from the engineers of iBex, you will be able to take advantage of piloting and accessing new software developments as they are developed and released.
  • You can contact us for the most accurate support and assistance. No-one knows iBex better than our in-house team.
  • There are several new and advanced features in iBex you may not be aware of such as Dynamic Pricing and the two-way Airbnb connection. We also have several exciting new features planned for release over the next few months. Our team would love to see your business prosper and flourish by taking advantage of these features.
  • Alerts and notifications are announced to you instantly, no more delays.

What about GDPR Compliance?

You may have concerns about how you can ensure you are GDPR compliant now that iBex is being provided by an organisation outside the EU. This is actually not a problem as we committed to ensure iBex was GDPR compliant and would remain so going forward. You can learn all about the new features and controls we’ve implemented within our service on our GDPR Compliance page.

Privacy by Design

We’re proud of the fact that Seekom was designed and built with privacy in mind. Our ‘privacy by design’ approach keeps end-user privacy at the center of what we do. This has made our job of being GDPR compliant relatively pain free. This is great news for you as this makes your requirement to be GDPR much simpler. We have done 90% of the heavy lifting, but you will still need to do the following if you wish to continue using iBex from 1st April 2019.

Actions for You

To ensure you are compliant you will need to take these steps:

  1. Accept our updated Terms & Conditions which includes acceptance of our Data Processing Agreement.  You will be prompted to do this within iBex over the next couple of days.  Note you will be able to skip past this a few times, so this won’t stop you working.

  2. Review your Privacy Policy on your website, and potentially add the paragraphs we suggest here if necessary
    Seekom will complete this action for managed website customers.

  3. Review our Compliance section on our website for further info.

Additional Resources

If you’re looking for more info, you can explore the following pages to learn about our commitment to GDPR, our stance on privacy and how we deal with security at Seekom.

At Seekom, we’re committed to building a service that helps you create better experiences without compromising the privacy of your users. If you still have any concerns related to GDPR or privacy in general please reach out to us at support@seekom.com. Our team is here to help you!

The foreseeable future?

Going forward, we are planning on expanding even further by providing local UK support.

As we are now using Amazon Web Servers, we are looking to move Europe based customers to infrastructure hosted in the UK. This will have advantages in much improved performance and simplifies data privacy concerns.

Our engineering team is expanding and is constantly working hard on new features and enhancements to improve your business performance.

If you would like to continue with using iBex please confirm your details below and we will provide a quote for the use of iBex under Seekom.

What are the costs?

Going forward, you will have a direct contract with Seekom to provide iBex. Our standard Terms & Conditions are available here. You will be sent a monthly invoice directly from Seekom for the lease of our iBex software.

The good news our direct pricing will likely be cheaper for you.

Request contact from Seekom

This is on the top right in iBex labelled Account: xxxxx

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